Store Policy
Customer Care
We are committed to providing a transparent and secure shopping experience for our customers. This store policy outlines the guidelines and procedures we follow, in accordance with Czech law and GDPR compliance, to ensure your satisfaction. Please take a moment to familiarize yourself with the following information.
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Data Protection and GDPR Compliance: We value your privacy and handle your personal data with utmost care. When you make a purchase online, we collect only the necessary information required to process and fulfill your order. Your data is securely stored and handled in accordance with GDPR regulations. For detailed information on how we handle your data, please refer to our Privacy Policy.
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Order Placement and Confirmation: By placing an order with our gallery, you confirm that you have read, understood, and agreed to our store policy. Once you have successfully completed your order through our e-shop, you will receive an order confirmation via email. This confirmation serves as proof of your purchase and includes details such as the order number, item(s) purchased, quantity, and total cost.
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Pricing and Payment: We accept multiple currencies for your convenience, including USD, Euros, CZK, and British pounds. Payment for your order can be made securely through our trusted payment gateway, which supports various payment methods. Please ensure that the provided payment details are accurate to avoid any processing delays.
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Product Availability: We make every effort to ensure that our product inventory on our website is accurate and up to date. In the unlikely event that an ordered item becomes unavailable or out of stock, we will promptly notify you and offer a suitable solution, such as a refund or alternative options.
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Customer Service and Support: We value your satisfaction and are committed to providing excellent customer service. If you have any inquiries, concerns, or issues regarding your order or our products, please contact our customer service team. We will do our best to address your queries promptly and find a satisfactory resolution.
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Changes to Store Policy: We reserve the right to update or modify our store policy from time to time, as required by Czech law or to improve our services. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review our store policy periodically to stay informed about any updates.
Note: This store policy is subject to change without prior notice. Please refer to the latest version of our policy on our website or contact us for the most up-to-date information.
By shopping with our gallery, you acknowledge that you have read, understood, and agreed to our store policy, including our adherence to GDPR guidelines for data protection. For detailed information on how we handle your data, please review our Privacy Policy.
Privacy & Safety
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, make a purchase, or engage with our services. Please take the time to read this policy to understand how we handle your data.
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Information We Collect: We collect certain information that you provide to us when placing an order or interacting with our website. This may include:
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Personal identification information (such as your name, email address, shipping address, and phone number) necessary for processing and delivering your order.
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Payment details (such as credit card information or other payment method details) required for completing your purchase securely.
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Communication preferences, such as your choice to receive newsletters or promotional materials.
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Use of Information: We use the collected information for the following purposes:
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Processing and fulfilling your orders, including arranging shipping and delivery.
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Communicating with you regarding your order status, updates, and customer service inquiries.
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Sending you newsletters, promotional materials, and other relevant information if you have opted to receive them.
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Improving our website, services, and customer experience.
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Data Storage and Security: We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your information is stored on secure servers and is accessible only to authorized personnel who need to process your order or provide customer support. We follow industry standards to safeguard your data, but please note that no method of transmission over the internet or electronic storage is 100% secure.
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Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. If you would like us to delete your personal information, please contact us using the details provided in this policy, and we will make reasonable efforts to comply with your request, unless we are required to retain your information for legal or legitimate business purposes.
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Third-Party Services: We may utilize trusted third-party services, such as payment processors or shipping companies, to assist in processing your order and delivering our services. These third parties have their own privacy policies and terms of service, and we recommend reviewing them for transparency and understanding of their practices.
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Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. This helps us improve our website, personalize your user experience, and analyze trends. You can manage your cookie preferences through your browser settings.
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Your Rights: You have certain rights regarding your personal data, including the right to access, correct, or delete your information. If you wish to exercise any of these rights or have any questions or concerns about how we handle your data, please contact us using the contact information provided below.
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Updates to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for any updates. The updated policy will be effective as of the date of posting.
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Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
By continuing to use our website or engaging with our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Payment Methods
- Credit / Debit Cards
- Bank transfer
- Revolut bank transfer
- Paypal
- Payment at the gallery